Frequently Asked Questions

Find answers about Stratwell Solutions LLC’s website audits, WordPress services, website design, WooCommerce setup, ordering process, and support. Explore our services or email [email protected] if you need help choosing a package.

Our Services and Pricing

1. What services do you offer?

We offer ten website service packages:

Prices are in USD and reflect the service listings reviewed on 31 October 2026. Check the relevant product page and checkout for the current price and included scope before purchasing. Additional requirements are assessed and quoted separately.

2. Which service should I choose?

Choose Website Speed Audit for loading-performance findings, Quick SEO Audit for a focused SEO review, or Website Health Audit for a broader website assessment.

Choose a setup, design, optimization, or technical support package when you want work performed on your website. If you are unsure, send us your website URL and describe what you want to achieve before purchasing.

3. Who are your services for?

Our services are suitable for business owners, startups, entrepreneurs, and organizations that need a new website or help improving an existing one. We welcome international inquiries, subject to the requirements of the selected service.

4. Do I need an existing website?

Audits, optimization, maintenance, and troubleshooting normally require an existing website. Landing Page Design, Business Website Design, and WooCommerce Store Setup can support new projects. Required hosting, domains, content, and platform access are confirmed for your project.

Website Audits and SEO

5. What does Website Speed Audit include?

The package reviews one public website URL using mobile and desktop performance measurements. Findings may cover loading metrics, layout stability, images, scripts, and caching, with prioritized recommendations. Field data is included only when available, and missing measurements are identified.

6. What is Quick SEO Audit?

Quick SEO Audit is a focused review of selected SEO elements on your website. It provides findings and practical recommendations within the coverage stated on the product page. It is not an ongoing SEO campaign or a full implementation service.

7. How is Website Health Audit different?

Website Health Audit brings together speed, SEO, basic usability, and public technical or security signals to help you prioritize improvements. Findings are limited to the pages and signals reviewed. It does not include penetration testing, private-account reviews, or a guarantee of complete website security.

8. Do audit reports include website changes?

No. Audit packages provide findings and recommendations unless implementation is expressly included in the service description. On-Page SEO Setup, WordPress Speed Optimization, and Website Fix & Technical Support are separate services for agreed website changes.

9. What does On-Page SEO Setup include?

The basic package covers up to five existing pages, including page titles, meta descriptions, heading adjustments, agreed internal link improvements, and a summary of completed changes.

Full content writing, keyword research, backlink outreach, and advanced technical fixes require a separate quotation unless expressly included.

10. Do you guarantee Google rankings, traffic, or sales?

No. We focus on the agreed findings and website improvements. Rankings, traffic, sales, conversion rates, and performance scores depend on factors beyond the scope of an individual service and are not guaranteed.

WordPress Optimization and Technical Support

11. What does WordPress Speed Optimization include?

The basic package covers one WordPress website, an initial performance baseline, suitable image and caching changes, agreed script or resource adjustments, and before-and-after measurements.

Feasible changes depend on your hosting, theme, plugins, and third-party resources. Hosting migration, theme rebuilds, and paid licenses are excluded unless separately quoted. A fixed PageSpeed score is not promised.

12. What does the $39 technical support package cover?

Website Fix & Technical Support covers one agreed website issue. Examples include layout or mobile display problems, contact form faults, and plugin-related issues.

The work and verification steps are agreed after reviewing the problem. Complex integrations, malware recovery, server administration, and ongoing support require separate assessment.

13. What should I send when reporting a problem?

Send your website URL, the affected page, a description of what happens, what you expected, and steps to reproduce the issue. Screenshots or error messages can help. Include your order reference if you have already purchased a service.

Do not send passwords, private keys, or full payment card details through a public contact form.

14. What if I notice an issue after the work is completed?

Contact us with your order reference, a description of the issue, and relevant evidence. We will review whether it relates to the agreed work and any applicable support or revision terms. New requirements or unrelated issues may need a separate quote.

Website Design and WooCommerce

15. What is included in Landing Page Design?

The basic package includes one responsive landing page using your supplied copy and assets, clear calls to action, contact form setup, and basic page title and description setup.

Branding, custom illustrations, extensive copywriting, advertising, and paid integrations are excluded unless quoted separately.

16. What is included in Business Website Design?

The basic package includes up to five WordPress pages using an agreed existing theme, customization around your supplied copy and images, responsive layouts, a contact form, basic on-page setup, and handover.

Hosting, domains, paid licenses, custom applications, and extensive content writing are excluded unless separately agreed.

17. What does WooCommerce Store Setup include?

The basic package includes WooCommerce configuration on WordPress, up to ten products using your supplied content, cart and checkout setup, agreed shipping settings, and one supported payment integration.

You need an eligible merchant account. Payment provider approval, transaction fees, tax advice, paid licenses, and custom integrations are excluded.

18. Can you create or approve my payment provider account?

No. You apply to the payment provider directly and complete its verification process. We can configure a supported integration when your account is eligible and the necessary access is available. Account approval remains the provider’s decision.

19. Do I need to provide content and brand assets?

Yes. The basic design packages use your supplied text, images, logo, and other relevant assets. You must have permission to use the materials you provide. Share your preferred style and examples so we can agree on a suitable direction. Additional content or design work requires a separate agreement.

Website Maintenance

20. What does the one-month maintenance package include?

The $49 package covers one month for one WordPress website, including scheduled theme and plugin updates, backup configuration checks, up to one hour of support, and a summary of completed maintenance.

Backup retention and restore checks are confirmed in scope. Additional hours, new features, emergency response, and malware recovery are quoted separately.

21. Does maintenance renew automatically or include unlimited support?

No. This package is a one-time purchase for one month, with no automatic renewal. It includes up to one hour of support during the purchased month. Further work or another service period requires a separate agreement or purchase.

Ordering and Delivery

22. How do I place an order?

Visit our Services page, open the package you need, review its scope, and complete checkout. Then email [email protected] with your order number, website URL, and project details.

If you are unsure whether the package fits your requirements, contact us before purchasing.

23. When will I receive my report or completed work?

Delivery depends on the selected service, website accessibility, required information, and project complexity. Follow the delivery terms shown on the product page and in your order confirmation. If a delivery time is not stated, contact us to confirm it before purchasing.

An audit report and a website implementation project have different requirements. Do not assume a custom project is delivered instantly unless an explicit delivery commitment applies to that purchase.

24. What access do you need?

Public website audits normally start with your public website URL. Website changes may require WordPress, hosting, or relevant service access, depending on the agreed work.

Provide only the permissions needed, preferably through a temporary individual account. Share credentials through an agreed secure method and revoke temporary access when it is no longer required. Backup responsibilities should be confirmed before changes begin.

25. Can I request extra work or revisions?

Yes. Included revisions depend on the selected package or project agreement. Additional pages, features, products, integrations, or support hours may require extra fees and a revised schedule. We will agree on additional work before proceeding.

Payments and Policies

26. Are hosting, domains, and paid plugins included?

Not unless the service description or quotation expressly includes them. Hosting, domain registration, paid themes, plugin licenses, subscriptions, and payment provider fees can be separate costs. Review the product details and checkout, and ask us about any unclear costs before paying.

27. What is your refund policy?

Refund requests are assessed under our Refund and Returns Policy, the agreed service terms, and applicable law. Eligibility depends on the circumstances and the work completed. Completed and delivered services are generally non-refundable, subject to applicable exceptions.

For a payment error, cancellation, or delivery concern, email [email protected] with your order reference and details. Please review the Refund and Returns Policy before purchasing.

28. Where can I find your terms and privacy information?

Our website provides a Privacy Policy, Terms & Conditions, and Refund and Returns Policy. These explain how we handle information, service agreements, payments, cancellations, and refund requests. Contact us if you need clarification before ordering.

Still Have Questions?

Tell us what you want to build, improve, or fix. Include your website URL if you have one and your order reference if you have already purchased a service.

Business Name: Stratwell Solutions LLC

Website: https://stratwell.click

Email: [email protected]

Business Address: 1921 N Colgate Ave, Springfield, MO 65802